Travel advice: Mexico City - swine flu

If you are booked to go to Mexico within the next week then please check these airline policies below for the rules to change your travel dates. If you are not travelling in the next week, it is unlikely that the airline will confirm a policy until nearer the date.If your airline is not listed below, and you are travelling in the next 72 hours, please contact us or your airline to see if your flight is still departing, and what options may be available to you.

Air Canada
American Airlines (look for link on page)
British Airways
Delta Air Lines
Iberia (look for the English link at the top of the page)
Lufthansa
United Airlines

Air France-KLM

In view of the current swine flu in Mexico, Air France-KLM has introduced a special re-booking policy for all customers holding tickets for travel until 4 May 2009. Please note KLM will continue to operate its flights to/from Mexico City.

1) Customers may change their flights/dates for their ticketed itinerary for travel up until the 4 May 2009. All re-scheduled travel must be no later than 31 May 2009. All penalties/change fees may be waived.

2) Customers may also choose to travel to/from an alternative destination and can do so by using the complete value of their non-refundable fare towards the purchase of a new ticket. Please contact Air France-KLM offices.

The above rebooking should be done in line with the following conditions:

One outbound and one inbound flight/date change is permitted free of charge.
Rebooking can only be done on alternate flights/dates, offering availability in the ticketed booking class.
All rebooking and re-issues must be done no later than Friday 08 May 09.
Travel must remain on Air France-KLM flights and partners.
If a customer wishes to travel on a date on which the ticketed booking class is not available, the customer will need to pay the applicable fare difference.
If a customer wishes to travel to a different destination, the new fare used must be of the same or higher value than the original one.

Virgin Atlantic
Please see below for options to passengers travelling with Virgin Atlantic with connections to Mexico. These options are available until 5 May. This policy is under review on a daily basis and may change at any time.The below applies to any ticket type

1. Free of Charge date change
The date change fee will be waived; however seasonal supplements may apply.
2. Re book onto another Virgin Atlantic destination
If the passenger wishes to reroute their flight to another Virgin Atlantic destination, this is permitted; however, any difference in fare, taxes, charges and surcharges will need to be collected. The date change fee will be waived.

Please note:
If the passenger has onward flights and they are booked as part of the same itinerary they will need to contact the other airline directly to discuss their options.
3. Refund only if the fare rules allow
Refunds will only be permitted as per the conditions of the fare.